UOB Personal Internet Banking provides convenience and a greater peace of mind.
We know online security is important to you when banking online. By end of December 2006, UOB Personal Internet Banking will introduce Two-Factor Authentication (2FA) as an additional level of online banking security.
With 2FA, you will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login. This verifies your identity as an online banking customer and ensures that only you can gain access to your account information. As a result, you can transact securely.
While we understand that security is of the utmost importance to you, we also understand that it is important that you have convenient access to your bank details. With this in mind, we are offering two options that perfectly complement your lifestyle:
SMS-OTP – via your mobile phone
Token-OTP - via a security device
Letters containing information on 2FA will be sent to the Bank’s Personal Internet Banking customers in phases, starting from the fourth quarter of 2006.
1. What is the Two-Factor Authentication and how does it work?
Two-Factor Authentication (2FA) provides an additional layer of security for verifying an Internet Banking customer’s identity. With Two-Factor Authentication, Internet Banking customer will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login.
2. What is UOB’s approach to Two-Factor Authentication?
UOB will be introducing two authentication modes to provide flexibility and convenience for our customers. SMS-OTP and Token-OTP authentication will be offered by end of December 2006.
3. What is SMS-OTP?
SMS-OTP is a one-time password delivered to an Internet Banking customer’s mobile phone number registered with the Bank.
4. What is Token-OTP?
Token-OTP is a One-Time Password obtained from a security device (Token) issued to Internet Banking customers.
5. When will UOB implement Two-Factor Authentication?
SMS-OTP and Token-OTP will be available by end of December 2006.
6. Why is the Bank offering two (2) modes of Two-Factor Authentication?
UOB is offering two modes to provide flexibility and convenience that best meets customers’ needs.
7. Is Two-Factor Authentication compulsory and will I be affected by Two-Factor Authentication?
As Two-Factor Authentication is compulsory, it will apply to all Personal Internet Banking customers.
8. How will I be affected by Two-Factor Authentication?
Following the implementation of Two-Factor Authentication, Internet Banking customers will be required to enter an additional One-Time Password (OTP) when performing Internet Banking transactions.
9. Why is Two-Factor Authentication important? What does it do for me?
Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorized customers can gain access to account information and transact securely.
10. Are you suggesting that with Two-Factor Authentication, I will be completely protected from phishing and / or any incidents of fraud?
While the Bank has taken steps to keep customers’ account information secure with Two-Factor Authentication, Internet Banking customers must also play an important role in maintaining the security of their account access information.
For further information, please refer to UOB Security Advisory.
11. When do I need to use the One-Time Password (OTP)?
When performing any of the following:
Login to UOB Personal Internet Banking
Setting up Funds Transfer arrangement to 3rd party UOB accounts
Setting up Funds Transfer arrangement to other banks
Remittance (CO/DD/TT) transactions online
12. When will I be informed?
The Bank will notify existing UOB Personal Internet Banking (PIB) customers by mid 2007. More information on Two-Factor Authentication will be available on the 2FA Website.
13. What should I do if I do not receive a letter from the Bank by mid 2007?
Internet Banking customers can register their mobile phone numbers for SMS-OTP via UOB Group ATMs or by submitting a completed UOB Personal Internet Banking – Information Update Form (PDF: 86KB).
14. When will I be able to register for/activate Two-Factor Authentication?
Existing UOB Personal Internet Banking customers who have already registered their mobile phone numbers for TAC will automatically enjoy the benefits of Two-Factor Authentication using SMS-OTP by the end of 2006. UOB Personal Internet Banking customers who have yet to register their mobile phone numbers for TAC can register their mobile phone numbers for SMS-OTP now via UOB Group ATM or by submitting a completed UOB Personal Internet Banking - Information Update Form (PDF: 86KB).
15. Do I need to pay for Two-Factor Authentication?
The initial charges for the SMS/Token-OTP will be waived. However, there may be administrative fees levied for subsequent requests. For example, fees may be levied for replacement of misplaced Tokens.
16. What should I do when I encounter problems using Two-Factor Authentication?
Internet Banking customers who encounter problems using Two-Factor Authentication may contact UOB Call Centre at 1800-22-22-121 for assistance.
If you are not able to receive SMS or do not own a mobile phone, Token-OTP is an alternative.
Token-OTP
A Token is a small, key- ring sized, digital generator security device. Once Token-OTP is activated, you will need to use the Token to generate an OTP, which is required when you login and transact.
for more info =>
http://uobgroup.com/2FA/index.html
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i have just received a letter from uob and hope to share with all clubbers abt the new implementation for internet banking~
*tsk uob one like not nice eh, dbs/posb one more chio*
UOB Personal Internet Banking provides convenience and a greater peace of mind. 
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