tribute

I'm not sure if it's just me, or is Singnet playing around again
For the past 3 days, I haven't been able to connect to the internet. I left my Netgear D834G on through the night, but still nothing... Though it's not on the supported modems list, I've been using it for close to 2 years without problems.

After changing the location of the modem (from my study room to my living room) while calling the broadband technical line (their staff are always engaged for some reason), I was miraculously online. Only to find myself disconnected the moment I dropped the call to Singtel.
I stayed dc for about 15 mins, then I decided to call Singtel again, and there I was, online!

Ok, so now I'm online.
A check at the modem console shows me this:

DownStream Connection Speed 1384 kbps
UpStream Connection Speed 202 kbps

when I'm supposed to be running on a 3mbps plan...

Frankly speaking, I am running out of patience for Singtel, Singnet, and their standards of service.


ADDED: I can't even complete Speedtest.net now...

XxbloodxX

in the first place u should use the supported modem ,if urs is not supported u cant blame their service.

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Jawker

i tried to recontract online a few days back. but it jus brings me to a page saying my request cannot be processed. i called them the next day, they were not helpful at all. jus told me i have to go down to Hello! Shop to recontract.

dat day was the last day of some computer promotion and i was busy that day. ended up, computer promotion ended, and here i am... an angry man

ethyne

Jawker, u can try calling them again and ASK for the computer promotion again. they should be able to extend the promotion for you one..

Yay!!! Silver membership attained!! [after 7mths, very wols]

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my favourite smiley face. what's yours?
Want to change my nick again!... Aspartame? or Acesulfame_K ?

Yongjin

if u r sure ur modem has no probz call them n screw them upside down send a email to the billing dept... say u are nt going to pay.... demend for prob to be fix...bt cfm nt ur prob first... else u going to get shoot upside down left right centre....

i gana same prob few mths back.... cos i know cfm nt my wiring or modem as i have 7 modem to swap around..... it take them 2 mths to slove the issue although i know the probz after few days of chk bt i found the probz.... n cfm its their end.....

after the issue fix abt 3 wks ago i demand an appology frm them n compensation for the inconveince cause.... as i suspected the problem lise with the telco DB in the area...

after i threaten to go to CASE with supporting document and recoded vioice conversation with the tech support they issue me the applogy letter and a 6 mths rebate...

be hash with the helpdesk they r made up of crap idiots...

Yong Jin
Profile Updated

wongck89

dont think its the modem. my friend changed like 4 modems in one yr already. and her internet connection still cannot make it. everytime they send ppl up to fix. ok. den 2 days later. dead again. lol. using pacific net. its like slow but stable lah. wanted to change to singnet but cannot lah. i scared i cannot go online. will die. haha

TotalNV

hmmm.... so far i dun have much issues with singnet... yes, got prb before, but usually will be able to resolve over the telephone.... one thing i dun like about singnet... the helpdesk doesnt operate 24/7, so when you have a problem outside operating hours, die lor.... gotta wait for them to start work then can call.... and when you call, it takes ages to get connected to a human.... sighx... but bo bianz lor... coz the cable line taken by my bro, so have to stick to singnet lor... dun really trust pacnet that much.

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Arsenal: Ebonite Angular One & Hammer Black Widow Bite

LReaction

Call them, get a linesman down to check out your telephone lines. I had to cut of a few lines because they were old and corrupting the signal.

LoneReaction serving NS

May contain witty humor, sarcasm, irony or hypocritical statements.

Think before you post, don't diarrhea all over the forums @_@

g2gcya

have some prob with sing so i switch to star

YOU'RE TERMINATED
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elf

maybe ur plan is up to 3mbps? then it explains the ul/dl speed =)
good luck to u, call them again soon!

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blizz

i used sn many years v few prob occur

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d0nut

i was also quite pissed with singnet service... tried to call them lots of times but didnt manage to speak to the customer svc officer until after a long long longggggggggggggg time.

furthermore, the customer svc officer dun sound helpful too. at least sound nicer abit mah..... or sound abit more sincere to help although he/she might not know the answer straight away.

To accomplish great things we must not only act but also dream, not only plan but also believe.

tribute

ok, I finally got through with Singnet helpdesk. They told me that they were sorry they couldn't do much since the modem wasn't supported (They actually wrote that in the script?!) but these are the settings you should check with your network administrator, blah blah blah.

Apparently, they had the idea that someone who hasn't already triple-checked the settings would waste time calling them.

Switched back to the Prolink Hurricane that they issued, not having problems. Yet.
Just that now, I have to pull a ugly Ethernet cable to my laptop. Suspect its the recent mio connection that causing all this trouble.
Anyway, I'll get them to check when they come down on Monday. Perhaps something can be done about it. Not paying bills isn't my way of getting back at Singnet, it's just not enough impact. Bad press and a ruined reputation sound better to me.
While I still have my connection, I'll be reading up to see what I can do to make their stock prices drop 50% in a day.

Yongjin

hahah i like ur last sentence

Yong Jin
Profile Updated

Lautouzhi

Let me know when u know a way to make them prices drop by 20% a day can liao.I short their shares.

Msn :
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gumok

Maybe it is the unsopported modem that caused the disconnection...
Wireless connections varies because the wavelength can be disrupted...
I've experience of sitting under a router in my school but still being unable to connect to the network...
Using a cable will guarantee greater chances of having network access because you're connected directly to the router itself...

tribute

Sad to say, I tried running a cable from my Netgear. It didn't work.
It's not the issue of not being able to connect wirelessly. In fact, I'm able to connect to my modem/router. However, I can't go online because my LCP (I haven't really figured it out yet) is always down. I suppose it just meant that I'm unable to establish connection with Singnet using the Netgear.

I'm still on the Prolink now. Will ask the techie if he can make it work when he comes down to install the system for mio tomorrow. I really have a suspicion that all this trouble is caused by mio.