Ican

Just want to add some spice in this forum and also find out what others think. What business model is better from your POV?

Service or Products.

And why? Please elaborate so we understand better.

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id_peace

You may have the best product in the world. With the product, your client can do these and do that but your services including the technical support is none existence, it kind of defeat the purpose. We had to admit it, even the most sophiscated client will need some form of help one way or another. By not having a support, it can drive them to frustration especially without any product knowledge, they can easy underuilities whatever best product that you are giving them.

In scenarios 2, you may not have the best product but you have some of the most excellence services, even before the client start to purchase your product, you had already find out what they want and what they really need. You are aware of some of the possible constraints and you bothered to tell them even through it is not need. You may not have a call centre but you are always available for technical support even in off office hour. The product can easily be uilities to the maximum function.

Think about it, what will the client choose?

ramster

well for me i think it really depends on the nature of the product...

if i am selling something of the future (dunno wad example to use for current technology level cuz it really need to super high tech)
so assuming that we are in the future many many years ago before wheels are invented.... you invented the wheels but people are used to using elephants to carry stuff your wheels won't sell because people do not really know what to do with it... (just like when computers came out took some time before we "accepted" its existance)
this stage is actually stage 1 of the product life cycle... at this stage the important thing is to find "starters" who are people that can think of the future and see that they can use the wheels to make millions (save transport cost and go further distance in shorter time) these people dun need your service because they know what to do with it thats why they buy your product... so it is like close the deal and you all never meet again...


however when it advance to stage 2, service will start to come into play because the will have a rough idea that the product works but dunno how to use... so they need you to help them in using the product... so the service here is in terms of technical stuff... so you need to send them an engineer...

in stage 3 people more or less know your product but they have special requirements... wheels of different sizes and colours and so on... the service now is about what you can do for your customer... how willing are you to go about modifying the current design just for them...

in stage 4 everyone knows what a wheel is and is using it... there are standards now (everyone use 10 inch wheels ) so identical wheels are mass produced... the service now is about fixing wheels for them refund policy and ect (customer service)

so product and service is a bit too general

billionaire

the problem with service is that you need to give your time in return for your service and make your $. So it is kinda difficult if you want to make big $ in the shortest period of time..say you do web design services.. if i give you 100 projects to do and finish it in 24 hours.. it is going to be very hard or impossible..

products on the other hands can make you more $ in lesser time...but the minus point is sometimes you need capital first to acquire the products, then sell.. but if you can get the payment first before you get the goods.. then it will be great for you...

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