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Old 24-05-2008, 05:01 PM   #1 (permalink)
wordsmith
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Default Macys.com

Has anybody successfully made purchases from macys.com recently? My credit card keeps getting rejected.

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Old 28-05-2008, 01:09 PM   #2 (permalink)
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Default Re: Macys.com

For those interested, here's the response from Macy's CSO:

--------
Dear Valued Customer,

Thank you for your recent e-mail. We appreciate you taking the time to
contact us.

We are thrilled that you are interested in shopping with us at
macys.com. Regretfully, the ordering system on the macys.com website is
unable to process an order with an international billing address.
However, you can place an order using the accurate billing information
by telephone. Our direct telephone number is (513) 573-7912. You will
need to check with your local international operator to determine your
outbound code for the United States. If you are able to call toll-free,
please call 1-800-289-6229. Contact us at this number and we would be
happy to place this order for you.

Please note, the account used for payment must be able to be verified
through one of our two credit card verification companies. Some foreign
credit card insurers are not able to or are unwilling to cooperate with
our verification procedures. If that is the case with your account, the
order would be canceled and you will be notified. We do not state this
to discourage our international customer base, but to make you aware of
this possibility.

Please also be aware that we are only able to ship merchandise to the
following areas: United States, APO/FPO addresses, Puerto Rico, American
Samoa, Marshall Islands, Palau, US Virgin Islands and Guam. If your
shipping address is outside this area, we regret that we will be unable
to ship to you. However, please know that we are continuously looking
into shipping internationally in the future, and encourage you to check
back with us on a periodic basis regarding our shipping availability.

If you have any further questions, please e-mail us at
customerservice@macys.com or call us at 1-800-289-6229. Our office hours
are Monday through Friday 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00
PM and Sunday 11:00 AM to 7:00 PM.

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Old 28-05-2008, 04:45 PM   #3 (permalink)
CaRe
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Default Re: Macys.com

In US, they need the billing address to be the same as mailing address.

Furthermore, they don't do international level shipping for one person purchase, unless it is a consolidated effort and a large amount of money.
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