Thread: SingNET
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Old 14-01-2008, 12:01 PM   #7 (permalink)
1mmorta1
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Default Re: SingNET
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Originally Posted by Jodar
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Very Bad Service
  1. Okay as you all know, singnet had a promotion which gives a laptop + integrated wireless modem for around 80++$ a month.
  2. My mom wana get a new laptop for me so she go sign up that plan, since our previous plan is about to end anyways.
  3. Our plan activated on the 8th of DECEMBER.
  4. We call and ask how to collect the laptop they say WAIT TWO WORKING WEEKS AND A REDEMPTION LETTER WILL BE SENT TO US.
  5. We waited 2 weeks like some cookoo, and the letter haven't arrive. We call again, and they told us that WE MUST GO TO REWARDSLINK AT 'THE ADELPHI' TO COLLECT. KNN WASTE TWO WEEKS
  6. They gave us the RewardsLink number, which is 63392923.
  7. We went to collect, they have this 'promotion', they upgrade your laptop to a better version for $321. But the better brand of laptop haven't arrive, we say okay.
  8. We ask when the laptop come, they say 26/12/07, which is a WEDNESDAY.
  9. The RewardsLink had such a bad customer service - you don't believe, u call their number and it will connect for 30++ minutes and the auto-thingy kept saying 'All our customer services are engaged at the moment'. The opening hours are 11:30 to 7:30 on weekdays. Try calling them.
  10. And we trust the person who told us the laptop arrive on Wed, so we went. We cant call thru to make sure whether arrive mah... when we reach there they say THE LAPTOP NEVER ARRIVE AT ALL... MUST WAIT UNTIL 2/1/08 (wednesday)...
  11. Then they ask whats our number say will call us to confirm.
  12. Wednesday dey nv call us so we called them, AND AGAIN, WE WASTE 30 MINUTES AND NO ONE ANSWER THE DAMN PHONE.
  13. And we went there they tell us the laptops had already been FULLY REDEEMED, NO MORE.... we ask y they nv call us they say RESERVE FOR THOSE DAMN PEOPLE BLAH BLAH.
  14. Then they say don't worry, 7th Jan sure arrive. (we asked another officer and he said 9th Jan arrive), cb, everyone different info..
  15. They didnt call us on BOTH 7th and 9th. We tried calling them but NOONE PICK UP (again), u shld try calling man... cb no one pick up, den wats the point of having a phone.
  16. Then finally get through, they say saturday (today).
  17. AND TODAY THEY SAY SORRY HAVENT ARRIVE MUST WAIT UNTIL MONDAY.


And it's one month ++ already.



again, call them and jack them, demand compensation

If opportunity doesn't knock, build a door.
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