| Quote: | | | Originally Posted by trino | | | | |
| No matter what, Customers are always right.
Even if you ask their managers ; seniors or whatever, they still need to open up and let the customer see.It's an kinda of service. And since you're the person that provides the service, you should do it.
No matter how messy ; hard ; how long to take.
FYI,
I had worked in OG Toys' department before. The parents; buyers would want to test the toys(Remote planes; cars) before they even buy it. I still remembered 1 time , that i had to take out the big helicopper, fix the batteries, do alot of things before testing it.
I admit it's fasturating, and it's worst when the customers doesn't want it. But , what can you do? You can only smile back at them and say "It's okay".
Morale of this story?
Customers are always right; If you want to be salesperson; consultans, be sure to had an positive attitude towards customers. | |
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to say that would be totally unfair to a majority of salespersons. i do suspect it is not an easy task to balance "customer always right" and company policies. as such it is also unfair for you to use your experience in OG to judge another person in singtel.
suppose your boss made you buy that helicopter when the customers decide not to buy it as he feels opened goods are not as sellable? you will hesitate the next time you are asked to open up another toy to demo for customers.
