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Old 08-01-2008, 07:22 PM   #4 (permalink)
trino
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Default Re: customer unfriendly singtel hello shop?

Quote:
erm actually the salesperson won't break the seal unless you paid.

that was what my cousin working in these shops told me.

they were afraid some wanted to test test and run away with the phone. (there has been cases)

also if there is really problem with the phone even after you brought it home,

within 7 working days, you can still ask for a change of phone from them.

about wanting to test the functions,

they would expect you to already read about it on9 before you buy the phone.

FYI only (no offence)

muN-
No matter what, Customers are always right.
Even if you ask their managers ; seniors or whatever, they still need to open up and let the customer see.It's an kinda of service. And since you're the person that provides the service, you should do it.
No matter how messy ; hard ; how long to take.

FYI,
I had worked in OG Toys' department before. The parents; buyers would want to test the toys(Remote planes; cars) before they even buy it. I still remembered 1 time , that i had to take out the big helicopper, fix the batteries, do alot of things before testing it.
I admit it's fasturating, and it's worst when the customers doesn't want it. But , what can you do? You can only smile back at them and say "It's okay".

Morale of this story?
Customers are always right; If you want to be salesperson; consultans, be sure to had an positive attitude towards customers.

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